Engaging Sky's customers with service design

— FROM CO-CREATION TO DESIGN

For Sky's Engagement App we worked collaboratively with all Sky's departments to get to a design that wasn't only usable, visually engaging, and technically viable but would also create value for the business. 

— IMPACT

For the first time, all of Sky's departments and people, from the CMO and COO to customer service to employees, worked side by side during meetings and workshops to shape a product that would genuinely change Sky customer's experience.